User Support Menu

Using the options on this page, Handsam system users will be able to find quick and straightforward answers to their questions regarding any aspect of their use of the Handsam Health & Safety and Compliance Management system

Our extensive library of support documents can be accessed by clicking on the dropdown menu of the HELP tag in the menu.

BEHAVIOUR LOG

HELPDESK

GENERAL ADMINISTRATION

FIRE RISK ASSESSMENTS

HEALTH AND SAFETY TASKLIST

E-TRAINING

COMPLETING A REAL-TIME COURSE AS A USER

COMPLETING A HANDSAM E-TRAINING COURSE

EXPORTING YOUR TRAINING RECORDS

MY TRAINING LOG FILTERS

RETAKING AN E-TRAINING COURSE

TRAINING LOG DASHBOARD FOR USERS

PASSWORDS AND ACCESS

INCIDENT LOG

QUICK GUIDES LIBRARY

ACCESSING THE QUICK GUIDES LIBRARY LINKS TO REGULATIONS GUIDANCE AND PUBLICATIONS ONLINE

HOW DO I FILTER QGP LIBRARY DOCUMENTS USING THE TAGS FEATURE

QUICK GUIDES LIBRARY

DOCUMENT VIEWER

DOCUMENTS ACCESS

AUDITS

HELPDESK MODULE - CHANGING YOUR EMAIL PREFERENCES

HELPDESK MODULE FOR USERS

HELPDESK MODULE - CREATING AN ISSUE

LINKING A TASK TO A HELPDESK ISSUE

SENDING A HELPDESK ISSUE FROM AN EMAIL ADDRESS

CHANGING YOUR PASSWORD

CHANGING YOUR EMAIL PREFERENCES BANK HOLIDAYS AND WEEKENDS

FORGOTTEN YOUR PASSWORD?

HOW TO RESET A USER'S PASSWORD

LOGGING ONTO THE HANDSAM SYSTEM

BEHAVIOUR LOG: ADDING MULTIPLE STUDENTS OR INJURIES ONTO AN INCIDENT

BEHAVIOUR LOG: ADDING A PERSON OF RELEVANCE

BEHAVIOUR LOG: COMPLETING AN INCIDENT

BEHAVIOUR LOG: EDITING AN INCIDENT

BEHAVIOUR LOG: READING THE BEHAVIOUR LOG REPORT

BEHAVIOUR LOG: CREATING A RESTRAINT INCIDENT

BEHAVIOUR LOG: RECORDING A RESTRAINT INCIDENT

ADDING A NEW USER

ADDING A USER TAG

CHANGING YOUR PASSWORD

EDITING USER PERMISSIONS

HOMEPAGE LAYOUT FOR USERS

HOW TO RESET A USER'S PASSWORD

LOGGING ONTO THE HANDSAM SYSTEM

MANAGING PEOPLE

REINSTATING A USER

FRA ACTIONS DASHBOARD

FRA VIEWER

GLOBAL FRA ACTIONS DASHBOARD

ADDING DOCUMENTS OR EVIDENCE TO A TASK

DELAYING THE COMPLETION OF A TASK - TASKLIST USER

KEY TO THE SYMBOLS ON THE TASKLIST

LINKING A TASK TO A HELPDESK ISSUE

UNDERSTANDING MY TASKS FOR USERS

VIEWING MY COMPLETED TASKS

VIEWING AND COMPLETING A TASK

VIEWING PREVIOUS YEAR'S TASKS

AUDIT ACTIONS DASHBOARD

GLOBAL AUDIT ACTIONS DASHBOARD

VIEWING AN AUDIT

COMPLETING AN INCIDENT INVESTIGATION

INCIDENT LOG ADDING MULTIPLE STUDENTS OR INJURIES ONTO AN INCIDENT

INCIDENT LOG: ADDING A PERSON OF RELEVANCE

INCIDENT LOG: CHANGING YOUR EMAIL PREFERENCE

INCIDENT LOG: COMPLETING AN INCIDENT

INCIDENT LOG: CREATING A BUMP REPORT

INCIDENT LOG: CREATING AN INCIDENT/ILLNESS/NEAR MISS REPORT

INCIDENT LOG: EDITING AN INCIDENT

INCIDENT LOG: EMAILING REPORTS DIRECTLY TO PARENTS

INCIDENT LOG: READING THE INCIDENT LOG REPORT

INCIDENT LOG: ADDING DOCUMENTS TO AN INCIDENT

INCIDENT LOG: RECORDING A RESTRAINT INCIDENT