Administrator Support Menu

Here you will be able to find answers to your questions regarding any aspect of managing the Handsam Health & Safety and Compliance Management system as an Administrator.

Our extensive library of support documents can be accessed by clicking on the dropdown menu of the HELP tag in the menu.

Select the option which most closely matches your query and follow the links to find the answer you are looking for.

BEHAVIOUR LOG

HELPDESK MODULE - CHANGING YOUR EMAIL PREFERENCES

HELPDESK MODULE FOR ADMINISTRATORS

HELPDESK MODULE FOR CLUSTER MANAGERS

HELPDESK MODULE - CREATING AN ISSUE

LINKING A TASK TO A HELPDESK ISSUE

SENDING A HELPDESK ISSUE FROM AN EMAIL ADDRESS

HELPDESK

BEHAVIOUR LOG: ADDING DOCUMENTS TO AN INCIDENT

BEHAVIOUR LOG: ADDING MULTIPLE STUDENTS OR INJURIES ONTO AN INCIDENT

BEHAVIOUR LOG: ADDING A PERSON OF RELEVANCE

BEHAVIOUR LOG: COMPLETING AN INCIDENT

BEHAVIOUR LOG: EDITING AN INCIDENT

BEHAVIOUR LOG: READING THE BEHAVIOUR LOG REPORT

BEHAVIOUR LOG: CREATING A RESTRAINT INCIDENT

BEHAVIOUR LOG: RECORDING A RESTRAINT INCIDENT

FILTERING THE BEHAVIOUR LOG

UNDERSTANDING THE BEHAVIOUR DASHBOARD

GENERAL ADMINISTRATION

ADDING A NEW USER

ADDING A USER TAG

CHANGING YOUR PASSWORD

EDITING USER PERMISSIONS

HOMEPAGE LAYOUT FOR ADMINISTRATORS

HOMEPAGE LAYOUT FOR USERS

HOW TO RESET A USER'S PASSWORD

LOGGING ONTO THE HANDSAM SYSTEM

MAKING A USER INACTIVE

MANAGING PEOPLE

REINSTATING A USER

SWITCHING ORGANISATIONS AS A CLUSTER MANAGER

FIRE RISK ASSESSMENTS

FRA ACTIONS DASHBOARD

FRA MANAGER VIEW

FRA VIEWER

GLOBAL FRA ACTIONS DASHBOARD

HEALTH AND SAFETY TASKLIST

CHANGING YOUR PASSWORD

CHANGING YOUR EMAIL PREFERENCES BANK HOLIDAYS AND WEEKENDS

FORGOTTEN YOUR PASSWORD?

HOW TO RESET A USER'S PASSWORD

LOGGING ONTO THE HANDSAM SYSTEM

ADDING A NEW USER

ADDING DOCUMENTS OR EVIDENCE TO A TASK

CHANGING THE DATE OF A TASK

COMPLETING A USERS TASK AS AN ADMINISTRATOR

CREATING A CUSTOM TASK

DELAYING THE COMPLETION OF A TASK - TASKLIST ADMINISTRATOR

DELAYING THE COMPLETION OF A TASK - TASKLIST USER

DEPARTMENTAL MANAGER ACCESS - TASKLIST ADMINISTRATORS

DEPARTMENTAL MANAGER VIEW

EDITING USER PERMISSIONS

FILTERING TASK LISTS USING THE FILTER BOX AND EXPORTING THE DATA – ADMINISTRATOR

GLOBAL TASKLIST REPORTS - CLUSTER MANAGERS

HOW TO ADD NOTES & DOCUMENTS AS AN ADMIN

HOW TO RESET A USER'S PASSWORD

HOW TO UNASSIGN AN INDIVIDUAL TASK

KEY TO THE SYMBOLS ON THE TASKLIST

LINKING A TASK TO A HELPDESK ISSUE

MAKING A USER INACTIVE

MAKING AN INDIVIDUAL TASK INACTIVE

MULTIPLE TASK EDITING - FROM ONE USER TO ANOTHER

MULTIPLE TASK EDITING - MAKING TASKS INACTIVE

MULTIPLE TASK EDITING - NEW SYSTEM

MULTIPLE TASK EDITING - UNASSIGNING TASKS

MULTIPLE TASK EDITING - ASSIGNING UNASSIGNED TASKS TO A USER

REASSIGNING A SINGLE TASK TO A USER

REINSTATING A USER

SENDING AN EMAIL TO ALL STAFF REGARDING THEIR LATE TASK

TASKLIST DASHBOARD FOR CLUSTER MANAGERS

UNDERSTANDING TASK MANAGEMENT

UNDERSTANDING THE ACCOUNT DASHBOARD ADMINISTRATOR

VIEWING MY COMPLETED TASKS

VIEWING AND COMPLETING A TASK

VIEWING COMPLETED TASKS: ADMINISTRATOR

VIEWING INACTIVE TASKS: ADMINISTRATOR

VIEWING LATE TASKS: ADMINISTRATOR

VIEWING PREVIOUS YEAR'S TASKS

VIEWING TODAY'S TASKS: ADMINISTRATOR

AUDITS

AUDIT ACTIONS DASHBOARD

AUDIT MANAGER VIEW

GLOBAL AUDIT ACTIONS DASHBOARD

VIEWING AN AUDIT

PASSWORDS AND ACCESS

INCIDENT LOG

ADDING A NEW USER

ALTERING THE INCIDENT DASHBOARD DATES AND RERUNNING

ASSIGNING AN INCIDENT INVESTIGATION

COMPLETING AN INCIDENT INVESTIGATION

EDITING USER PERMISSIONS

FILTERING THE INCIDENT LOG

HOW TO RESET A USER'S PASSWORD

ILLNESS SYSTEM DASHBOARD - CLUSTER MANAGERS

INCIDENT LOG ADDING MULTIPLE STUDENTS OR INJURIES ONTO AN INCIDENT

INCIDENT LOG: ADDING A PERSON OF RELEVANCE

INCIDENT LOG: CHANGING YOUR EMAIL PREFERENCE

INCIDENT LOG: COMPLETING AN INCIDENT

INCIDENT LOG: CREATING A BUMP REPORT

INCIDENT LOG: CREATING AN INCIDENT/ILLNESS/NEAR MISS REPORT

INCIDENT LOG: EDITING AN INCIDENT

INCIDENT LOG: EMAILING REPORTS DIRECTLY TO PARENTS

INCIDENT LOG: READING THE INCIDENT LOG REPORT

INCIDENT LOG: ADDING DOCUMENTS TO AN INCIDENT

INCIDENT LOG: RECORDING A RESTRAINT INCIDENT

INCIDENT SYSTEM DASHBOARD - CLUSTER MANAGER

INVESTIGATION SYSTEM DASHBOARD - CLUSTER MANAGERS

MAKING A USER INACTIVE

MANAGING PEOPLE

REINSTATING A USER

STUDENT SYSTEM DASHBOARD - CLUSTER MANAGERS

UNDERSTANDING THE ILLNESS DASHBOARD

UNDERSTANDING THE INCIDENT DASHBOARD

UNDERSTANDING THE RESTRAINT DASHBOARD

UNDERSTANDING THE STUDENT DASHBOARD

TRAINING

ADDING A TRAINING COURSE

ACCOUNT TRAINING PERFORMANCE ANALYSIS - TRAINING ADMINISTRATOR

ACCOUNT TRAINING PERFORMANCE ANALYSIS - TRAINING ADMINISTRATOR CLUSTER ACCESS

ADDING A NEW USER

ADDING A TRAINING PROVIDER

AMENDING A TRAINING DATE

ASSIGNING TRAINING

COMPLETING A USER'S REAL-TIME TRAINING: ADMIN

CREATING A TRAINING PACKAGE

DELETING TRAINING

EDITING USER PERMISSIONS

EXPORTING YOUR TRAINING RECORDS

HOW TO RESET A USER'S PASSWORD

MAKING A USER INACTIVE

MY TRAINING LOG FILTERS

REINSTATING A USER

RETAKING AN E-TRAINING COURSE

SENDING AN EMAIL TO ALL STAFF MEMBERS REGARDING OUTSTANDING TRAINING COURSES

TRAINING LOG DASHBOARD FOR ADMINS

TRAINING SYSTEM DASHBOARD - CLUSTER MANAGERS

QUICK GUIDES LIBRARY

ACCESSING THE QUICK GUIDES LIBRARY

LINKS TO REGULATIONS GUIDANCE AND PUBLICATIONS ONLINE

HOW DO I FILTER QGP LIBRARY DOCUMENTS USING THE TAGS FEATURE

QUICK GUIDES LIBRARY